FAQs
You can read through all our FAQs below, or use the search function to find answers to specific topics.
Frequently Asked Questions
What is 'van racking'?
Van racking comes in lots of shapes and sizes. Our van racking is designed to help you stay organised whilst making the most of the space in your van. You can learn more under our explore racking section here.
What are the advantages of buying Bott Smartvan van racking?
Why is professional van racking better for health and safety?
Do you offer racking for my van?
Can I fit Bott Smartvan van racking if my van is ply lined?
How does the "no-drill" solution work?
Do I need any special tools to install my van racking?
Do you offer a fitting service?
Do you supply van floors and linings?
Once I've fitted the system is there anything else I need?
Do I need the Bott Smartvan floor?
Do you have a show van/rep so I can see the product?
What are the dimensions of the power tool case holders?
How long does it take for delivery after I have placed my order?
I am concerned about weight, do you know how heavy the frames are?
Do the service cases you sell come with the box dividers included?
How much loading space will I have clear once the van racking is in place?
How high is the deck kit / raised floor system?
Can I have the deck kit / raised floor system on its own?
Why can’t I add a floor to my configuration?
How big are the anti slip load mats?
Why won't the configurator let me order the module that I want?
Can I order a module that isn't on your website?
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
How does Slice it work?
How do I use Slice it?
I have been asked to go to Klarna's site. Is this correct?
Can I pay less than the amount owed each month?
Do I need to be 18?
How do I manage my Klarna Account?
How can I increase my chances of being accepted for Slice it?
How is my statement sent?
What do I need to provide when I make a purchase?
Is my payment information safe?
How do I make a payment?
I haven't received an email with my statement.
I have cancelled my order. How long will it take until I receive my refund?
What happens if I cancel or return my order?
I have cancelled my order. How long will it take until I receive my refund?
I have asked for a refund. How will I be refunded?
I've received my monthly statement and payment is due, but I've not yet received my goods.
I still have questions regarding payment.